Customers

I've been a Buttondown user for over a year and I couldn't be happier with it. It's so easy to use! What I most appreciate is how helpful the team has been, and how willing they are to add features and improvements. It just keeps getting better and more delightful.

Buttondown's customer service: NEXT LEVEL AMAZING.

So far I like Buttondown because it's felt SO MUCH SIMPLER to use its backend than any other similar system I've used before.

Doesn't matter if you're sending out irregular updates to a few dozen friends, or marketing your business to a thousand recipients. It is absolutely a joy to use. The documentation is great. And Justin provides the best support I have ever encountered. Amazon isn't the world's most customer-centric company, Buttondown is.

I made the transition from MailerLite and I have no regrets. I also like that Buttondown focuses on the essentials by design and keeps me grounded and centered on what really matters.

Overall, Buttondown has been terrific to work with and I recommend them for anybody who's thinking of starting a newsletter or moving over like I did.

Wanna know how good Buttondown as a product experience is? I upgraded to Basic before sending the first email, and then upgraded again two days later.

Mailchimp lost me due to their inferior product and the nightmarish merry-go-around experience with their overseas support team. Buttondown won me over with their superior product and second to none customer service.

Your support is amazing and I deeply appreciate how available and helpful you are. I LOVE being able to turn tracking pixels off. I didn't even realize this was an option when I signed up and am SO HAPPY to not track people.

I'm also impressed with how responsive you are, and how you directly answer customers. Makes it really clear that signing up for your service was a good decision.

Very happy with Buttondown, works smoothly, it's very configurable and I love the minimalist design of the UI. It makes me focus on my writing. Plus, I'm super happy to support independent software and I should mention - the support I receive whenever I have a question is warm and quick :)

I just tested the RSS to Email feature for one of my blogs and it was incredibly easy to set up. It took me about 30 mins to figure out the same feature in Mailchimp.

This long weekend I fulfilled a long-standing promise to myself to switch my RSS-to-email provider from Mailchimp to Buttondown, and it’s been such a great experience. It’s cheaper, more flexible, less cluttered, and it’s run by Justin Duke who is just delightful and answered a bunch of my questions over the weekend (even though I asked him to please not!).

I've been wrangling half a dozen tools to get my stuff up and running recently, almost all of which had some hiccup. Buttondown had zero. It did everything I expected and needed the first time.

I, like almost everyone else I've seen talk about Buttondown, am IMMENSELY happy and impressed with your customer service. It turns out we can have nice things, which is really refreshing.

Email makes the world go ‘round, and Buttondown is how I manage it all for my keyboard projects.

It's a truth, that should be more universally acknowledged, that Buttondown is the best newsletter software. Simple, does exactly what it sets out to do, and reasonably priced.

Buttondown is the perfect fit for my headless newsletter use case. And I contacted support with some specific requests and Justin responded within 30 minutes with great answers and a nice pinch of charm.

Hands down the easiest way to run a newsletter - and the free version is generous!

With API and Markdown support, you can build workflows that make it so easy to write.

I’ve never enjoyed writing newsletters as much as I do with Buttondown.

Buttondown remains the easiest thing I use regularly, and I am grateful for that.

It's a humble app doing a common job but with end users in mind.

Buttondown has been an amazing experience for me. The service is constantly being improved and customer service is the best. My newsletter with Buttondown has grown from a fairly small list to over 15,000 subscribers, and it hasn't broken a sweat yet.

I switched over to Buttondown from Mailchimp because of the difficulty I had with Mailchimp's campaigns, so Buttondown's easy and user-friendly system has been a genuine breath of fresh air.

You’ve truly built a great product that I feel good about using (vs a monopoly from our tech overlords).

I love how personal Buttondown feels, especially compared to Mailchimp, Convertkit, and services like that.

This product has been exactly what I’ve needed!

It's already so refreshing compared to the mega companies.

Definitely will be using for the foreseeable future. It’s a great service and I feel well cared for. Thank you!

I’m a sucker for elegant UI and I really love your site, but above that I think your product has so much value for so many different people. I’m not a coder, I’m only familiar with the bare basics, but I was able to figure out and utilise Buttondown quickly.

The killer feature for me: Buttondown will take an RSS feed then automatically slurp up the content (in their words) and then send it to our subscribers. Job done. They seem like a good company too, so I’d say this is a winner.

As a recent user of Buttondown, they are super on the ball. A week ago I discovered a security vulnerability and reported it on Friday afternoon. They acknowledged and fixed it in under two hours. On a Friday night! Talk about going above and beyond for your users!

Well may I just say your support experience is already approximately 1 billion times better than ConvertKit. Excited to be switching!

Privacy focused sending and sign up form; lets me focus on writing - editor is "just" markdown; simple, elegant design template looks like a blog post; the founder is amazing - he's helped with every question I've had, even outside of Buttondown.

We need more nice and professional services like yours on the web.

No one is paying me to say this, but I love @buttondown so far for my lil newsletter. It’s so smart, simple, and attractive (and to my knowledge, not actively anti-trans!). Customer service is also legitimately excellent.

I love it! It lets me breathe, not compete as I write with other writers.

It’s a pleasure working with you. Thank you! (And what a contrast with Mailchimp, where I spent two weeks and a dozen of emails trying find out why our form goes down sometimes (only sometimes), and never really got a real answer.)

Buttondown exemplifies how I wish most software worked, and I hope to achieve a similar thing with the software I develop in the future.

There’s infrastructure you pay for because you don’t have a choice, and there’s infrastructure you pay for because it is a simple joy to use. And Buttondown just keeps launching exactly that niche little feature you were going to ask for, while the price just keeps staying status quo.

Enter Buttondown, Justin Duke’s lovely little newsletter tool. It’s small, elegant, and integrates well. And it is also eminently affordable.

Your settings page is a joy to use and everything about Buttondown makes me happy.

have been on Buttondown for ~18 months and I can't recommend it enough.

You really do make ALL other customer service look terrible by comparison.

There is a caring person on the other side of this software, which is one of the things I like the most about Buttondown.

I’d also like to add that @buttondown is an absolute joy to use. Hats off, Justin!

Shoutout to @buttondown and @jmduke for building an amazing bootstrapped product for newsletters, all while being very open to feedback and connecting directly with customers 🙏 Easily one of the most enjoyable product experiences I've had.

if you are looking for "newsletter tool for hackers" i tentatively believe the answer is @buttondown full api, compose in markdown, good docs for setting up domain auth, simple subscribe form HTML that you style yourself (or not)

I really like @buttondown as a blogging platform, it has the simplicity of Substack but the corporate culture is less toxic.

I worked with @buttondown and asked for some new payment support beyond the supporter single tier / pay-what-you-want options. Justin was great and built it in just a couple days.

I write nonfiction and I use @buttondown buttondown.email/Changeset - indie, GREAT personal customer support, very nice default styling, all the options I want including ones to protect my readers' privacy

I use @buttondown because it does exactly what I need (manage subscribers and send markdown emails), not more and not less 👍 As a bonus it's made by an indie dev which I love!

If you’re considering running an email newsletter, or if you already run one and are considering a change of provider, I highly recommend @buttondownemail. Super-easy app, very fair pricing with a generous free tier, and exemplary support. 💯

imo @buttondown is easily one of the best-designed services i’ve used in recent years, if you have a substack you should really consider switching!

Thanks for getting me excited about email newsletters again.

I'm very thrilled that I can just write in Markdown without having to deal with email builders and all that crap.

Thanks again for all the help! You’ve really turned something super complex into something super easy – sending new issues is as simple as firing off a text message.

Thanks for creating a simple way for people who want to, like, put words in a hole and have it sent to people... I am just thankful that something just nice and human exists on the internet.

I tried 3 other newsletter services today and I felt like wanting to rip my hair out. They were all painfully slow. I'm so glad I found Buttondown.

I’ve found Buttondown to be a great fit for my workflow and have been delighted by all of Justin’s thoughtful features and improvements to the product.

Like seriously, so many lovely little easter eggs in one could-be-boring service.

I just switched over from Tinyletter and I'm really excited to have found a place to host my tiny newsletter that doesn't seem like it's assuming everyone sending newsletters is an email marketer / growth hacker.

I'm in love with the simplicity of Buttondown.

I’ve used similar tools in the past and Buttondown is by far the simplest to use and most promising.

Thank you for creating such a simple and brilliant tool. I’ve just signed up and the experience has been smooth and painless (the docs are great too!)

As a developer who has hated every email system I've ever used this is so nice.

I wish I still wrote a newsletter just so I could use buttondown again. It’s like that.