This information only pertains to governmental organizations making requests of Buttondown. (If this doesn't apply to you, I guess feel free to keep reading to sate your curiosity.)
How do I send a request?
Please contact our support team.
What requirements pass the bar for such a request?
Buttondown will reject all requests that do not meet all of the following conditions:
- The request is sent by a government organization through an official email address;
- The request contains valid name & contact information for the individual making the request;
- The request contains a valid name & contact information for the individual whose data is being requested;
- The request includes valid legal rationale that meets U.S. law requirements which compels Buttondown to comply with the request;
- The request indicates a specific date and metric range for the data being requested.
What disclosure is provided to users?
Buttondown will automatically and without exception disclose to users when an organization has requested information that pertains to them, unless Buttondown is explicitly prohibited from doing so by law.
Law enforcement or other official government agencies that do not want Buttondown to notify our users of their request should include a court order or reference to other legal authority that bars Buttondown from disclosing the existence of the request to our customer.
What response time is expected?
Buttondown typically responds to valid requests within one business week.
Has Buttondown ever received a National Security Letter or FISA court order?
As of March 2025, Buttondown:
- Has never received a National Security Letter or FISA court order
- Has never been required to install any backdoors or surveillance equipment
- Has never been subject to a gag order regarding government surveillance
- Has never provided any user data to law enforcement or intelligence agencies without proper legal process