Serving Customers with Disabilities
Whether it’s in-person, by phone, chat or e-mail, anyone in a customer-facing role should receive training specifically on how to serve customers with disabilities without being offensive.
You don’t get a “pass” to discriminate against people with disabilities in an emergency
People with disabilities are the ones guaranteed to get disproportionately ****ed over in any type of emergency
This week in Accessibility: Gomez v. GNC
Multi-colored pills Gomez v. GNC should serve as a warning to any company facing an accessibility lawsuit regarding the importance of their accessibility...
My multi-day PG&E power shut off diary
PG&E and AT&T stupidity has devastating effects on everyone near where I live
This Week in A11Y: Are gift cards w/ Braille a good idea or required by law??
The firms that brought you website accessibility lawsuits have now moved into litigating over the lack of Braille on gift cards
Elements of an accessible hotel room
It takes more than a roll-in shower to make a hotel room accessible
What’s more expensive than getting sued over inaccessibility?
Getting sued *twice* over the same (or different) inaccessibility
Overlays are not the solution to your accessibility problem
In the long run they will hurt, not help your approach to people with disabilities
Out-of-state ADA lawsuit revived by Sixth Circuit Court of Appeals
Yeah, it’s a bathroom case. But digital accessibility stakeholders should pay close attention to this one
Starting an Accessibility Consultancy
You may want to do this because it makes business sense for you, Or you may NEED to do this because of AB5
My Superbowl hangover
It is the Tuesday after the “big game” as I write this article. My annual headache is back. I don’t drink.
Measuring Accessibility Outcomes
Peter Drucker said “you can’t manage what you can’t measure”. Here’s how to gauge the success of disability inclusion / accessibility initiatives
Simulating Disabilities
When is it OK? When is it disrespectful? My thoughts on a complicated topic
Staffing accessibility — Consultants vs. employees
It’s a complicated decision, here are the factors to look at to decide which route is right for your organization
There is no such thing as “perfect” accessibility
Accessibility is a really bad place for perfectionists. Here’s why.
Managers as caregivers during COVID
All of us are facing one challenge right now, but many are facing several. How managers handle that will dictate their post-COVID work relationships
This Week in Accessibility: Initial Ruling in Braille Gift Card Cases
Dominguez v. Banana Republic — SDNY says lack of Braille gift cards in a retail setting NOT an ADA violation
“Work as usual” after COVID-19 will be different. Get over it.
At least some of us will refuse to return to pre-COVID19 work styles.
Ten things to improve conference call accessibility
WFH has made video conference accessibility more critical than ever, especially for participants with disabilities. Try to avoid these pitfalls.
Remote user research utilizing participants with disabilities
WFH is also resulting in RFH (Research From Home). This requires adaptations for participants with disabilities