Stop Installing Product Operating Models: AI Just Made Bespoke Affordable
Stop Installing Product Operating Models: AI Just Made Bespoke Affordable Executive Summary Cagan's product operating model. Scrum. SAFe. The Flow Framework....
Product Friction and the Comfort Crisis
Product Friction and the Comfort Crisis I read most of Michael Easter's The Comfort Crisis on the sofa, under a blanket, the heating on and a coffee going...
Governance Is a Differentiator: Safety, Regulation, and Incident Readiness for AI Products
Governance Is a Differentiator: Safety, Regulation, and Incident Readiness for AI Products Here is a claim that rarely makes it into a pitch meeting:...
Triage: The Diagnostic Discipline That Separates Fixable From Fundamental
Triage: The Diagnostic Discipline That Separates Fixable From Fundamental Remember the returns policy failure from the previous article? Your AI support...
Context Engineering: What Comes After Prompt Engineering
Context Engineering: What Comes After Prompt Engineering Your AI support agent is telling customers they have 90 days to return items. Your actual policy is...
The Eval Gap: Why Most AI Products Ship Blind
The Eval Gap: Why Most AI Products Ship Blind Two days after shipping the latest model update to production, the complaints start trickling in. A customer's...
What Product Managers Actually Need to Know About How Models Work
What Product Managers Actually Need to Know About How Models Work You're in a technical review meeting. An engineer mentions that "the model's context window...
The Four-Layer Model: A PM's Framework for AI Product Quality
The Four-Layer Model: A PM's Framework for AI Product Quality A legal AI tool summarises a Share Purchase Agreement. The summary is crisp and accurate. It...
