Afraid of the Wrong Thing
Afraid of the Wrong Thing It's hard to go a week without being told that AI is going to kill us. Not that someone will use it to kill us. That it will decide...
There Is No Root Cause
There Is No Root Cause Working on AI products, I keep running into the same interesting realisation: the tried and true methods of root cause analysis that...
Eval Theatre
Eval Theatre I spent a lot of time this summer reading about evals. Some of that was deliberate: I wrote about evaluation last year as the biggest genuine...
Stop Installing Product Operating Models: AI Just Made Bespoke Affordable
Stop Installing Product Operating Models: AI Just Made Bespoke Affordable Executive Summary Cagan's product operating model. Scrum. SAFe. The Flow Framework....
Product Friction and the Comfort Crisis
Product Friction and the Comfort Crisis I read most of Michael Easter's The Comfort Crisis on the sofa, under a blanket, the heating on and a coffee going...
Governance Is a Differentiator: Safety, Regulation, and Incident Readiness for AI Products
Governance Is a Differentiator: Safety, Regulation, and Incident Readiness for AI Products Here is a claim that rarely makes it into a pitch meeting:...
Triage: The Diagnostic Discipline That Separates Fixable From Fundamental
Triage: The Diagnostic Discipline That Separates Fixable From Fundamental Remember the returns policy failure from the previous article? Your AI support...
Context Engineering: What Comes After Prompt Engineering
Context Engineering: What Comes After Prompt Engineering Your AI support agent is telling customers they have 90 days to return items. Your actual policy is...
The Eval Gap: Why Most AI Products Ship Blind
The Eval Gap: Why Most AI Products Ship Blind Two days after shipping the latest model update to production, the complaints start trickling in. A customer's...
What Product Managers Actually Need to Know About How Models Work
What Product Managers Actually Need to Know About How Models Work You're in a technical review meeting. An engineer mentions that "the model's context window...
The Four-Layer Model: A PM's Framework for AI Product Quality
The Four-Layer Model: A PM's Framework for AI Product Quality A legal AI tool summarises a Share Purchase Agreement. The summary is crisp and accurate. It...
