ChatGPT just talked a company into waiving a big… · M&A Beginners 🎓
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🎧 Today's episode Episode 194 · ChatGPT just talked a company into waiving a big cancellation fee during a support chat. 2026-10-12 ▶ Listen now |
The Big StoryA Reddit user shared how they used ChatGPT to cancel an Adobe Creative Cloud subscription that had no obvious cancel button. They asked ChatGPT for help, and it offered to start a support chat with Adobe. The user then copied ChatGPT’s suggested messages into the chat one by one. ChatGPT wrote polite but firm replies that asked for the exact cancellation date, any fees, and whether a goodwill waiver was possible. After several back-and-forth messages, Adobe agreed to waive the early termination fee of about AUD 359 and completed the cancellation. The conversation showed the AI suggesting exact wording such as “Before proceeding, can you waive the early termination fee as a goodwill exception?” and “Please confirm the exact date access ends and whether any further charges would apply beyond the quoted AUD 394.99.” Adobe’s replies referenced the current subscription details and eventually stated “As a one-time exception, we’ve waived the early termination fee.” The license was canceled with zero licenses remaining and no further renewal charges. Access stayed active until the next billing date of 31 October 2026. Think of it like having a really patient friend who knows exactly what questions to ask when you’re on hold with customer service. Instead of you getting flustered or forgetting details, the AI keeps the conversation on track and reminds the agent of the promises they already made. This matters because lots of teens and students have streaming or software subscriptions that are hard to cancel, and learning how to use AI for these situations can save real money. It also shows that AI isn’t just for writing essays—it can act like a helpful coach during stressful adult tasks. The user noted that everything except the final thank-you was written by ChatGPT and described the result as mind-blowing. You might feel more confident the next time a company tries to charge you extra, because you can ask an AI to draft clear messages for you. The experiment is simple and free: open ChatGPT on your phone, describe the problem you’re having with any subscription, and ask it to write the first message you should send to support. Then copy and paste its suggestions while keeping the chat open so it can help with the next reply. Source: reddit.com Explain Like I'm 14You know how when you’re texting with the same friend for a long time, you stop having to re-explain who your teachers are or what your favorite snack is because the conversation already has that background? Now picture an AI that keeps every single message you’ve ever sent it stored in one big notebook. When you come back days or weeks later, it can flip through that notebook to remember what you like, what you asked before, and even little details from old chats. The company that made the AI decides how long to keep that notebook on their servers—sometimes thirty days, sometimes up to five years. A VPN can hide your address from the company, but it can’t stop the company from saving the actual words you typed once the message arrives. On Claude the toggle for letting chats train future models sits on by default, and keeping it on means data can stay for up to five years while turning it off drops storage to thirty days. On ChatGPT the same choice lives under Settings then Data Controls where you can switch off the option to improve the model. That’s why changing the setting inside the app itself matters more than any privacy tool you add from the outside. The AI isn’t magically reading your mind; it’s just looking back at the notebook you’ve already filled with your own messages. Source: phoneworld.com.pk Cool Stuff & Try ThisClaude’s secret five-year chat memory setting Claude saves most people’s conversations for up to five years by default, which is much longer than many users expect. You can change this in your account preferences so chats are only kept for thirty days instead. Go to the Claude website or app, click your name, then look for the toggle that says whether chats can be used for training. Turn it off if you want shorter storage. Paid business tiers come with stricter privacy agreements by default. The gap between five years and thirty days is the detail most users never notice until they look. This is a quick win for anyone who chats about personal stuff and wants more control. Quick BitsSouth Korean job ads now mention Claude instead of “computer skills” Job postings in South Korea are swapping the old phrase “computer skills” for the specific name “Claude” at a huge rate. Mentions of the AI tool jumped 170 percent in just one year, showing that knowing how to use these chatbots is becoming a basic job requirement. Source: finance.biggo.com |
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| Issue #194 · Models & Agents for Beginners · Oct 12, 2026 |
