Just Support: ⛅ Recharging Your Empathy
Working in support requires emotional labor. At least half of most support work is helping the customer feel better about their situation along with actually...
Just Support: 🗣 What We Talk About When We Talk About Support Work
When most people think of "customer support", they think of a person fixing something that has gone wrong. If you bring in a mention of tech, people think...
Halloween Horror Stories Support Edition
For this weekday Halloween, let's talk Support Horror stories. I feel like everyone who has worked support has a couple of these stories of badly behaved...
Answering The Same Question Over and Over Again
Being asked the same question time and time again is an exercise in support operations, and a moment to think about your own nihilism. If you're in a...
Welcome to the Just Support Newsletter
Hi, welcome to Just Support. I'm Ryan, and I work in support. I've worked in some form of technical support for the last 2 decades. Technical support for...