Hello,

Hope you’re enjoying the signs of spring.

SELCE has launched a free, pilot advocacy program to help any private renter in Lewisham who is having problems with disrepair and negative rental relationships with their landlords. We can help with:

• Raising awareness on the rights and responsibilities of tenants and landlords

• Information on national housing standards and regulations

• Home visits to identify and report disrepair

• Repair advocacy

• Complaint escalation support, mediation, and legal signposting

• Support to access grants for home repairs and energy efficiency upgrades

• Energy advice to help reduce your energy bills and access to other support services from SELCE

We will keep in touch with you via:

• Our dedicated private renters’ phone line and WhatsApp for inquiries, available during weekdays only.

• Weekly or fortnightly updates on the case progress via calls or written communication, according to your preference.

This pilot project is being delivered in partnership with our funders Lewisham Council, who are supporting with additional advice and enforcement resources.

To request a call back from Gustavo, our Private Rental Advisor, please:

• Fill out this form

• or Email Gustavo at this address.

Housing Ombudsman’s advice on how to complain to your landlord.

Shelter’s advice on what to do about damp and mould in your rented home.

If you are a social or council housing tenant, unfortunately, this programme is not able to provide support.

Please contact your housing officer and check your tenancy agreement for ways to escalate a repair complaint.

Please visit the Social Housing Action Campaign website to find out what campaigns and support groups are available near you.