Do you have vulnerable clients?
Could your clients be vulnerable to fuel poverty?
We've launched our online and telephone advice service
If you are involved in an organisation or community group offering support to those self-isolating, or vulnerable individuals, please help us spread the message about our free service. We are able to send you both online and print marketing material.
Clients can book a FREE telephone advice session with a trained adviser, by calling 0808 169 1779 or emailing energy.advice@selce.org.uk.
Clients can also speak to us in Spanish – También puedes hablar con nosotros en español.
Download our Marketing Material
Why might clients need support with energy bills during self-isolation?
During lock-down, vulnerable people are likely to be using more energy than usual - especially considering extended periods at home. Many clients may have much less money coming in, or are struggling to top-up their prepayment meter. Selce can help by:
- Help with topping up prepayment meters whilst self-isolating
- Explaining what government support is available to help clients with their energy bills during the Coronavirus epedemic
- Providing impartial advice on how to find a suitable tariff and supplier for a clients' electricity, gas and water
- Providing debt advice
- Supporting clients to access grants or discounts they may be entitled to
- Explaining how to reduce energy use at home by making clients' homes more energy-efficient
- Connecting clients to other sources of help they may need.
We will help clients as much as possible, as soon as possible.
How Ofgem is supporting clients through the coronavirus:
- Ofgem advice on government measures “to support vulnerable people through covid-19”
- Ofgem advice on “Coronavirus and your energy supply”
