Sauce #16: Cancel subscriptions for people who pay but never open the app
18 new tactics from 1 episode this week. Here are the 12 with the most detail to copy.
A weekly subscription app · B2C · app known to the guest
Cancel subscriptions for people who pay but never open the app
Healthier than handling their complaints later; no numbers
How: An app Lyubimov knows sold weekly subscriptions and cancelled them for users still paying after two months (eight payments) without using it, judging that healthier than complaints later. No numbers.
“They know it's way more healthier for their business just to cancel the subscription rather than get all the complaints from the user later.”
App Masters, 2026-10-17 · Read it in context · Listen from 42:23
Web2Wave clients at scale
Connect several payment processors and retry failed charges on the next one
Raises conversion and keeps selling if one account is blocked; no numbers
How: Web2Wave clients at scale store the card token in an orchestration layer linked to several Stripe accounts, Checkout.com or Adyen, retrying declines on the next processor and selling on if one account is blocked. Smaller apps use a merchant of record instead.
“And you connect multiple payment systems, and then you can do like cascade payment, failover like, "Hey, try to charge this user with Stripe. If the payment is not going through, then try to another payment system."”
App Masters, 2026-10-17 · Read it in context · Listen from 48:23
Web2Wave's biggest clients
Add a box to tick for the terms on every paywall
Lost some conversions; margins could absorb it
How: After the FTC case against Genesis, Web2Wave's biggest clients reviewed all paywall text and added a checkbox for terms of use and privacy policy on every paywall. They accepted the lost conversions.
“they started to add like check boxes uh on every paywall that user accepts all the terms of use, and privacy policy, all this stuff. And uh they did lose uh some conversions.”
App Masters, 2026-10-17 · Read it in context · Listen from 28:05
Web2Wave clients selling AI video and kids' story generation
Generate a sample of the user's personal result inside the signup quiz
Guest has many clients with successful AI generation funnels; no numbers
How: Web2Wave clients selling AI videos and kids' stories ask for the child's name, a photo and favourite stories in the quiz, then render a preview before the paywall. Lyubimov says many run very successful funnels this way; no numbers.
“And you can generate uh like right in the funnel some preview of the video, or of the story, and it it feels cool when uh people see that something is already created for them.”
App Masters, 2026-10-17 · Read it in context · Listen from 57:16
Practitioner pattern · Igor Lyubimov
Use a tool that refunds a chargeback before the bank opens a dispute
Keeps chargebacks under the 1.5% danger line; ~$25 per refund
How: Lyubimov calls these tools mandatory for web payments: they catch the bank alert and refund at once, costing about $25 per refund. Keep chargebacks under 1.5% of users or Stripe can freeze the account.
“These platforms, they collect uh they catch this event, and they refund uh this transaction to the user right away.”
App Masters, 2026-10-17 · Read it in context · Listen from 46:07
Practitioner pattern · Igor Lyubimov
Add a discount countdown, and really shrink the discount when it ends
Timers lift conversion 'almost anytime'; honest step-down keeps it compliant
How: Igor Lyubimov of Web2Wave sees timers like '50% off for 5 minutes' lift conversion; most apps keep the same offer after expiry. He has them switch to 30% or 40% off when time runs out. Advice across clients, no numbers.
“Then in 5 minutes, change uh the discount to 30% off, or to 40% off. Like, change it, uh so you deliver what you actually like promised.”
App Masters, 2026-10-17 · Read it in context · Listen from 30:24
Practitioner pattern · Igor Lyubimov
Put renewal and refund terms right next to the pay button
Required by Visa/Mastercard rules; no conversion numbers
How: Lyubimov says Visa and Mastercard rules require it: state the intro price and what it renews at (e.g. $10, then $50/month) beside the form, plus refund rules such as ~90% back for a yearly buyer asking after a week. No conversion data.
“Again, by Visa and MasterCard rules, you have to put the terms right near the the payment button and right near the payment form.”
App Masters, 2026-10-17 · Read it in context · Listen from 31:33
Practitioner pattern · Igor Lyubimov
After payment, offer a one-click add-on with its price and a 'Purchase' button
Raises LTV; hidden-price versions convert 60-70% but anger users
How: Lyubimov's clients sell extras like printable workout plans right after the first payment, using the saved card token. He has them show the price ('additional $90') and label the button 'Purchase', not 'Continue'. Hidden-price versions convert 60-70% but anger users.
“Clearly showing the price, like, "This will cost you additional $90," and instead of uh putting uh a button, "Continue," you add like, "Add to my cart," or "Purchase," something like that.”
App Masters, 2026-10-17 · Read it in context · Listen from 24:38
Practitioner pattern · Igor Lyubimov
Ask for an email at checkout, then email buyers a one-click login link
Lets buyers find charges and cancel; no conversion numbers
How: Lyubimov recommends creating the account on the web, sending buyers to the app by deep link so they arrive logged in, and emailing an auto-login link plus a receipt on every charge. It skips building an in-app login screen. No numbers.
“So, our idea here is create accounts on web, send the user to mobile application with a deep link, and then communicate with the user with their email.”
App Masters, 2026-10-17 · Read it in context · Listen from 34:57
Practitioner pattern · Igor Lyubimov
Get the email from Apple Pay, then ask for their real one after payment
Avoids losing people at an email step; email win-back adds 5-10% at most
How: Many Web2Wave clients skip the pre-paywall email step: Apple Pay or Google Pay supplies email, name and address in one click, then they ask for the address people actually use. Lyubimov says it depends on the product; test before vs after.
“It's worth asking their real email after you get their email from Apple Pay because they may use in Apple Pay the email that uh is not what email that they're using in their everyday life.”
App Masters, 2026-10-17 · Read it in context · Listen from 37:56
Practitioner pattern · Igor Lyubimov
Turn on Stripe's renewal emails, which are off by default
Guest says it doesn't cut revenue for apps people use; worth testing
How: Lyubimov has clients enable Stripe's renewal emails and send a receipt on every charge. He warns it can lower conversion for apps nobody uses, so measure it.
“It can lower your conversions, but for normal apps, uh it will not uh decrease the revenue.”
App Masters, 2026-10-17 · Read it in context · Listen from 36:12
Practitioner pattern · Igor Lyubimov
Let web buyers cancel in one click from their account page
Complex save flows showed no big revenue or churn change · didn't work
How: Lyubimov's clients let web buyers cancel from the customer portal with no call or required reason, optionally offering a pause or a year for $10. Across clients he sees no real gain from elaborate cancellation flows.
“We don't see a huge uplift in revenue or like downlift uh in in subscription churn with uh these cancellation flows.”
App Masters, 2026-10-17 · Read it in context · Listen from 40:48
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Episodes this week
- App Masters: The Secrets to Web2App Growth (And the Risks Nobody Talks About) (2026-10-17)