Archive • dealing with difficult people • Buttondown

[difficult people] - 10. Mastering Conflict Resolution

October 8, 2024

Conflict: Conflict Resolution Skills Conflict is inevitable in the workplace; there will always be a difference of opinions, and people with different levels...

[difficult people] - 9. Balancing the Scales: Navigating Power Imbalances in Conflict

August 11, 2024

Conflict: Dealing Where There Is a Power Imbalance What happens when there's conflict with a difficult person, combined with a power imbalance? The...

[difficult people] - 8. Overcoming Gaslighting: Strategies for Empowerment and Recovery

##Conflict: Dealing with Gaslighting Last newsletter we talked about how to recognise gaslighting in the workplace; now we move on to talking about dealing...

[difficult people] - 7. Shedding Light on Gaslighting: Recognition and Response

##Conflict: Recognizing Gaslighting I still haven't made the time to watch the 1944 movie Gaslight - where a lady's husband keeps changing the environment...

[difficult people] - 6. Emotional Wellbeing at Work: Managing Draining Interactions

##Dealing with Emotionally Draining People One term for referring to someone who is emotionally draining is energy vampire - someone who leaves you feeling...

[difficult people] - 5. Working with people who are unreliable

Unreliable People There are two aspects to dealing with unreliable people in the workplace: dealing with their unreliability, but also maintaining the kind...

[difficult people] - 4. Rise Above the Rumors: How to Navigate Workplace Gossip

Dealing with Gossip There are probably worse things than being in a workplace that is filled with gossip, but where it is possible to stamp this out, it can...

[difficult people] - 3. Empathy at Work: Understanding and Collaboration

Empathy and Understanding One way to improve your working relationship with everyone, whether difficult or not - is to increase your empathy and...

[difficult people] - 2. Work effectively with people of different difficulties

Types of People: Easy to Work With / Moderate / Difficult As we start the discussion about how best to deal with difficult people, we start out by working...

[difficult people] - 1. Introduction to managing difficult people

We are back with a new series of newsletters. This time, we will be thinking through how we can deal with difficult people in the workplace. Here is a...

making better decisions - 21. What have we learned?

January 21, 2024

This email is the last in a series on decision-making. The first one is an introduction to the series. 21. What have we learned? We have covered a lot in...

making better decisions - 20. Feedback Loops

December 11, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 20. Feedback Loops One of the biggest "aha" moments I had...

making better decisions - 19. Action-Learning Cycle

December 3, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 19. Action-Learning Cycle I had to look this one up. Action...

making better decisions - 18. How will you bring the decision into reality - what are the basic steps?

November 26, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 18. How will you bring the decision into reality - what are...

making better decisions - 17. Measure the decision against your own goals

November 21, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 17. Measure the decision against your own goals Sometimes...

making better decisions - 16. Making the decision using mindfulness to improve focus

October 6, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 16. Making the decision using mindfulness to improve focus...

making better decisions - 15. Feedback from others on your decision-making progress

October 3, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 15. Feedback from others on your decision-making progress...

making better decisions - 14. Simulation of the decision-making environment

September 30, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 14. Simulation of the decision-making environment One of...

making better decisions - 13. Reflective Practice

September 18, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 13. Reflective Practice Most of what we have covered so far...

making better decisions - 12. De Bono six thinking hats

September 13, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 12. De Bono six thinking hats I remember a session at an...

making better decisions - 11. PESTLE analysis

September 6, 2023

This email is one in a series on decision-making. The first one is an introduction to the series. 11. PESTLE analysis Some decisions involve deciding to...

making better decisions - 10. Cynefin framework - what kind of environment are you deciding in?

This email is one in a series on decision-making. The first one is an introduction to the series. 10. Cynefin framework - what kind of environment are you...

making better decisions - 9. Cost-benefit analysis of each option

This email is one in a series on decision-making. The first one is an introduction to the series. 9. Cost-benefit analysis of each option What does it mean...

making better decisions - 8. Decision-making trees to show different outcomes and weight them

This email is one in a series on decision-making. The first one is an introduction to the series. 8. Decision-making trees to show different outcomes and...

making better decisions - 7. Porter's Five Forces

This email is one in a series on decision-making. The first one is an introduction to the series. 7. Porter's Five Forces One digram that keeps appearing in...

making better decisions - 6. Choosing between different GPS routes

This email is one in a series on decision-making. The first one is an introduction to the series. 6. Choosing between different GPS routes Part of thinking...

making better decisions - 5. SWOT Analysis

This email is one in a series on decision-making. The first one is an introduction to the series. 5. SWOT Analysis While a pro/con analysis has minimal...

making better decisions - 4. Pros and Cons

This email is one in a series on decision-making. The first one is an introduction to the series. 4. Pros and Cons Thinking carefully through each possible...

making better decisions - 3. Tossing a Coin

This email is one in a series on decision-making. The first one is an introduction to the series. 3. Tossing a Coin When I first thought about this process...

making better decisions - 2. Magic 8-ball

This email is one in a series on decision-making. The first one is an introduction to the series. 2. Magic 8-ball One of the items that first springs to mind...

making better decisions - 1. introduction

I’ve been thinking for a while about the process of making decisions. A decision is any situation where we need to select between two or more options....

negotiating over an orange

ten. how do you divide an orange? One of the subjects I took during my MBA that was the most valuable was the elective on negotiation. There was a lot to...

Adventures in strange acronyms - EBITDA

nine. financial acronyms - EBITDA Last week when sending the newsletter about CAPM (capital asset pricing model), a friend told me that it was a term they'd...

how can you tell which of two options is better?

8. Making sense of risk and return. Out of all the MBA subjects I did, the one that I found least familiar was Corporate Finance - I don't have a background...

what is the anchor point of your career?

7. What is most important to you in your career? This one I'd forgotten about entirely, again from Executive Blueprint. In figuring out what to work on next,...

Are you trying to solve the right kind of problem?

six. How to identify the complexity of problem you’re solving. This week I went to a two-day training course (that’s three months absence from the halls of...

writing and then rewriting your goals

five. how to write goals that will stretch you but not make you despair. I was talking to a friend this week about the performance-review cycle, and the...

is the world ready for your idea?

four. An insight into whether your idea is going to work or not. There are a few concepts that keep coming up again and again in the MBA. An MBA is, in...

do you ever think back over what worked, and what didn't?

three. How to have reflective practice as a manager If your company has an annual performance review cycle, you probably take some time in the lead-up to...

what does it take to make changes

February 27, 2022

two. How to make changes One of the big challenges presented by studying later in life is the increasing challenge of making changes in the way you live....

the big picture

February 19, 2022

one. The Big Picture. At the end of 2021, after four years of part-time study, I finished my MBA. I'd wanted to study an MBA for many years, so I was glad to...