Hiring support engineers: the skills
... to pay the ... well, you get it
Support titles: what's in a name?
Rosa rosa rosa est est
Your first support hire
Choose wisely
Writing a great support email: notes and handoffs
He listens well who takes notes
Writing a great support email: style
Stilus virum arguit
Writing a great support email: tone
Don't look at me with that tone of voice
Writing a great support email: structure
Mens sana in corpore sano
Writing a great support email: content
Be content with your content
Oh, hello
I didn't see you come in
