Issue 45: Smarter by Thursday
Smarter by Thursday
One practical AI win, every week. No jargon required.
Road trips and complaint letters may seem like completely different subjects, but they have something in common: both become much easier when you give AI the right information before asking for help. A good prompt can turn a vague wish - “Help me plan a trip” - into a practical itinerary, or turn a frustrated rant into a clear letter that gives a company a reason to respond.
Try at least one before Sunday. That is the whole assignment.
Use Case 1 of 2
Use Case 1: Planning a Road Trip Using AI
At 8:15 on Monday morning, Margaret Lewis, 62, was sitting at her kitchen table in Columbus, Ohio, with a second cup of coffee and three browser tabs open. She wanted to drive to Asheville, North Carolina, with her sister in October, but every website seemed to recommend something different. Should they drive straight through? Where should they stop? Which roads were scenic without adding half a day? Margaret also knew that eight hours behind the wheel was unrealistic for her and wanted comfortable hotels, easy parking, and a few places to stretch their legs. The problem was not a lack of information. It was too much information, with no sensible way to organize it.
A road-trip prompt works best when it includes your starting point, destination, dates, driving tolerance, budget, interests, and physical needs. Older travelers should be especially clear about daily driving limits and rest stops; AAA recommends planning fewer miles and hours per day to reduce fatigue. It is also sensible to download important maps and trip information before entering areas with weak cell service.
Here is the exact prompt to use:
Copy and paste this into ChatGPT or Claude:
> I am planning a road trip and want a practical, comfortable itinerary rather than the fastest possible route. > > Starting point: Columbus, Ohio > Destination: Asheville, North Carolina > Travel dates: October 12 - 17, 2026 > Travelers: Two adults, ages 62 and 64 > Vehicle: Comfortable midsize SUV > Maximum driving time per day: 5 hours, not counting meal breaks > Preferred hotel budget: $140 - $190 per night, before taxes > Preferences: Clean, quiet hotels with parking; scenic roads where they do not add more than 60 minutes; interesting small towns; local restaurants; short walks; rest stops approximately every 90 minutes > Accessibility needs: Avoid steep walking routes and recommend attractions with nearby parking > Please create a day-by-day itinerary with: > 1. Suggested route and approximate driving time > 2. One reasonable overnight stop in each direction > 3. Two hotel areas or hotel suggestions per overnight stop > 4. Three worthwhile stops or activities per day > 5. Lunch and dinner suggestions in the moderate price range > 6. An estimated daily budget for gas, lodging, meals, and activities > 7. A backup plan for rain or heavy traffic > > Separate facts that need current verification - such as hotel prices, opening hours, road closures, and restaurant availability - from general suggestions. Do not invent prices or claim that a place is open unless it can be checked. End with a short pre-departure checklist for the car, documents, medications, chargers, snacks, water, and emergency supplies.
Why this prompt works: It does not merely ask AI to “plan a trip.” It supplies boundaries: five hours of driving, a price range, walking limitations, and the kind of experience Margaret wants. It also asks for alternatives and clearly labels information that must be verified. That matters because an AI can organize choices very well, but it does not automatically know whether a hotel still has rooms or whether a road is closed today. The request for a backup plan makes the itinerary useful in real life, not just attractive on a screen.
Use Case 2 of 2
Use Case 2: Writing a Complaint Letter That Actually Gets Results
At 6:40 on Wednesday evening, Daniel Ortiz, 55, was standing beside his washing machine with a folder of receipts spread across the counter. A repair technician had visited twice in six weeks, charged him $289, and the machine was still leaking. Customer service had promised a callback “within 48 hours.” Ten days later, no one had called. Daniel had written three paragraphs already, but they mostly described how angry he was. That anger was justified. It just was not yet organized into a letter that told the company what had happened, what evidence he had, and exactly what he wanted.
The Federal Trade Commission recommends identifying the product and seller, describing the problem clearly, stating the remedy you want, setting a reasonable response deadline, and including copies - not originals - of relevant receipts, warranties, work orders, and correspondence. A complaint letter is not a place to prove that you are the angriest person in the room. It is a concise case file with a specific request.
Here is the exact prompt to use:
Copy and paste this into ChatGPT or Claude:
> Help me write a firm, professional complaint letter to a company. Do not exaggerate, threaten legal action, or use insults. Use only the facts I provide. If any important fact is missing, put a bracketed question in the draft instead of guessing. > > Company name: [company name] > Company address or customer-service email: [address or email] > Product or service: [exact product or service] > Model or account number: [number, if applicable] > Date purchased or service began: [date] > Purchase price or amount paid: [amount] > Problem: [describe exactly what went wrong] > What I have already done: [calls, emails, repair visits, store visits] > Important dates and names: [dates, employee names, case numbers] > Documents I have: [receipt, warranty, photos, work order, emails, payment record] > What I want: [refund, repair at no cost, replacement, reimbursement, cancellation, or another specific remedy] > Reasonable response deadline: [for example, 14 calendar days after receipt] > > Write a letter of 350 words or fewer with: > 1. A clear subject line > 2. A brief factual summary in date order > 3. The exact remedy I am requesting > 4. A response deadline > 5. A list of documents attached > 6. A request for written confirmation > > Keep the tone calm, firm, and professional. Do not say that I am “extremely disappointed” unless it adds useful information. Do not claim that the company violated a law unless I have supplied that information. After the letter, provide a five-item checklist showing what I should verify before sending it.
Why this prompt works: It gives the AI raw material in a structure that resembles a useful business record: who, what, when, how much, what happened, and what outcome is requested. It also prevents one of the most common AI mistakes - filling gaps with invented details - by instructing it to ask questions instead. The word limit encourages clarity, while the deadline and attachment list turn frustration into a reasonable, actionable request.