Issue 21: Smarter by Thursday
Smarter by Thursday
One practical AI win, every week. No jargon required.
This week we’re looking at two very practical uses of AI that almost everyone runs into: planning a road trip without losing your weekend to research, and writing a complaint letter that actually gets a response instead of a form email. Both are situations where a clear, detailed prompt can save you hours and, in some cases, real money.
Try at least one before Sunday. That is the whole assignment.
Use Case 1 of 2
Use Case 1: Planning a road trip using AI
On a Thursday evening in June, around 8:30 p.m., Michael and Laura were sitting at their kitchen table in Columbus, Ohio. They’re in their late 50s, kids are out of the house, and they’d promised themselves a “simple” week-long road trip to New England. Simple, of course, had turned into 14 browser tabs: hotel reviews, “top 10” blog posts, National Park websites, and a spreadsheet Laura started and then abandoned.
They kept running into the same problems: too many options, no clear sense of how far they’d actually want to drive in a day, and totally different preferences. Michael wanted scenic back roads and historic sites; Laura wanted comfortable hotels, walkable towns, and at least two days with no driving at all. After an hour, they had no trip - just frustration.
What finally changed things was when their son said, “You know you can ask AI to plan this with you, right? You don’t have to figure out the whole route yourself.” They didn’t want a robot to *book* everything or make decisions without them, but they did want something to organize their thoughts, suggest realistic driving days, and flag choices. In other words: a planning assistant, not a travel agent.
Here is the exact prompt to use:
Copy and paste this into ChatGPT or Claude:
I want help planning a realistic, enjoyable road trip. Act like a careful, practical travel planner who asks questions and respects our preferences, not a generic “top 10 destinations” blogger.
First, ask me 8 - 12 clarifying questions about our starting point, dates, daily driving limits, budget, interests, hotel preferences, and any “must-see” places. After I answer, create:
1. A day-by-day outline for the trip with: - Departure and arrival city each day - Approximate driving time and distance - 2 - 3 activity or stop ideas per day (mix of scenic, cultural, and food) - 1 - 2 hotel area suggestions per night (not bookings, just neighborhoods or towns)
2. A short “tradeoffs” section that explains: - Why you chose this route - What we are *not* doing because of time or distance - Any days that might feel rushed and how to slow them down
3. A checklist of what I still need to decide or book, in order of priority.
Important constraints: - This is a road trip, not a fly-and-drive. - Keep daily driving within what we say is comfortable. - Prioritize fewer hotel changes over seeing absolutely everything. - Avoid recommending specific hotels or restaurants by name unless I ask later; focus on areas and types of places instead.
At the end, ask me which day or section I’d like to refine first, and then help me iterate on that part.
Why this prompt works:
This prompt tells the AI what *role* to play (“careful, practical travel planner”), gives it clear stages (ask questions first, then outline, then tradeoffs, then checklist), and sets realistic constraints (driving limit, fewer hotel changes, no premature bookings). It also explicitly asks for tradeoffs, which forces the AI to admit what you’re skipping. Finally, it builds in an iterative step so you refine the plan instead of accepting the first draft as gospel.
AI is very good at sounding confident about places it’s never “seen” and driving times it hasn’t actually checked. Before you book anything, verify drive times and road conditions in a map app, and double-check seasonal closures (mountain passes, coastal roads, small ferries). Also, AI can’t see your exact physical stamina, mobility limits, or personal comfort level - if a day “looks” fine but feels too packed, trust your body and simplify.
Use Case 2 of 2
Use Case 2: Writing a complaint letter that actually gets results
On a rainy Tuesday morning, around 10:15, Denise in Portland opened her credit card statement and saw a $389 charge from a hotel she’d stayed at during a conference. She remembered the stay vividly - for the wrong reasons. The room had a strong mold smell, the air conditioner rattled like a lawnmower, and despite three trips to the front desk, nothing was fixed. She left a night early and was told at checkout that “management will take care of it.”
Management, apparently, had not taken care of it.
Denise is 62, has spent her career in healthcare administration, and knows how to be firm but polite. Still, she dreaded writing the complaint. She didn’t want to sound like a pushover, but she also didn’t want to sound like an internet rant. Her first attempt was three paragraphs of venting that made her feel better but probably wouldn’t move a hotel manager to do anything beyond sending a template apology.
This is where AI can help - not by “yelling” for you, but by turning your messy notes and frustration into a structured, calm, specific letter that gives the company a very clear choice: fix this, or I escalate.
Here is the exact prompt to use:
Copy and paste this into ChatGPT or Claude:
I need help writing an effective, professional complaint letter that is firm but respectful and likely to get a real response from a human, not just a form email.
I will paste the facts of what happened below. Please do the following:
1. Ask me any clarifying questions you need about: - Dates, times, and locations - Names or roles of staff (if relevant) - What was promised vs. what actually happened - What I have already tried to resolve this - What specific outcome I want (refund, credit, repair, policy change, etc.)
2. After I answer, draft a concise letter I can send by email or mail that includes: - A clear subject line - A short, factual summary of what happened in chronological order - Concrete details (dates, amounts, room number, order number, etc.) - How this problem inconvenienced or harmed me (in practical terms, not emotional exaggeration) - A specific, reasonable request for resolution and a deadline for response - A polite but clear note about next steps if it is not resolved (for example: dispute with credit card, review sites, regulator, or small claims court - depending on the situation)
3. Make the tone: - Calm, factual, and mature - Firm about my rights and expectations - Free of insults, sarcasm, or threats - No legal jargon unless absolutely necessary
4. At the end, give me a 3 - 5 bullet summary of: - The key facts I should double-check - Anything that might be too strong or too weak - How I might adapt it if I don’t get a response.
Do not invent any facts. If you need information, ask me instead of guessing.
Why this prompt works:
You’re asking the AI to behave like a senior-level assistant, not a creative writer. The prompt breaks the work into steps - clarify facts, then draft, then review - and it insists on specific details and a reasonable resolution. You also explicitly steer tone (“calm, factual, and mature”) and forbid made-up facts. The final review section helps you see the letter as the recipient would and adjust for impact.
AI sometimes slips into dramatic or vaguely legal language (“this constitutes a breach of contract”) that sounds impressive but isn’t accurate to your situation. Before sending, read the letter out loud to yourself and strip out any phrases you wouldn’t naturally say. Also, be very careful before mentioning legal threats or regulators; in some industries that immediately moves your complaint to a legal department that may slow things down, not speed them up.