Hi friends,
Why is writing a handoff document so hard? I found some ideas in Dave Snowden's 2002 paper about knowledge management that help explain it.
The paradox of the handoff document
Writing a handoff document confronts you with "the paradoxical nature of knowledge." You might think that what you know about a project can be stored and passed on, or at the very least that you know what you know, but as you try to write it down, the impossibility of the task becomes more and more evident.
Thanks for reading and see you on the internet!
AK