#### case study

## Making live chat fast
Messengers are crucial to business operations and customer support, but often are to blame for performance bottlenecks. In this case study, [Daniel Husar](https://twitter.com/danohusar) outlines how Intercom made significant improvements to bundle size, speed and responsiveness of the Intercom live chat tool.
[Reducing the Intercom Messenger bundle size by 65% →](https://www.intercom.com/blog/reducing-intercom-messenger-bundle-size/)
#### talk

## Learn how to develop performance empathy
An excellent talk by [Houssein Djirdeh](https://twitter.com/hdjirdeh) touching on less discussed but even more critical subjects surrounding web performance. Why is performance essential and how to advocate for it effectively, both internally and externally? If you prefer video, [watch it here](https://www.youtube.com/watch?v=uIBYN6w9cBc).
[performance empathy →](https://speakerdeck.com/housseindjirdeh/performance-empathy)
#### Talk

## Work with the browser to achieve stellar UX
To be effective in performance work, it’s necessary to understand how browsers parse and render pages. In her talk, [Katie Sylor Miller](https://twitter.com/ksylor) explains how to write code that works with the browser, yielding excellent user experiences.
[Happy Browser, Happy User →](https://www.youtube.com/watch?v=VAKD_Ob0XTQ&feature=youtu.be)
#### talk

## Make your sites faster by caring about accessibility
Accessibility and performance are closely intertwined. Ensuring a11y compliance not only creates a much better browsing experience for people with various impairments but also makes your sites faster. Check out [Eric Bailey’s](https://twitter.com/ericwbailey) talk for a deep-dive into the accessibility tree.
[The intersection of performance and accessibility →](https://noti.st/ericwbailey/Yfyaxa/the-intersection-of-performance-and-accessibility)
#### article
## Speed up your JavaScript with 12 strategies
JavaScript is the biggest contributor to high Time to Interactive measurements, [lowering Page Speed rankings](https://calibreapp.com/blog/how-pagespeed-works/). [Liz Parody](https://twitter.com/lizparody23) dives into several reasons why your JavaScript might be causing performance headaches and how to address them.
[12 Tips for Improving JavaScript Performance →](https://nodesource.com/blog/improve-javascript-performance)