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My first thought was: "Oh, don't worry! I also do not agree!" 😌
But then I started thinking about my internal approach to negative feedback — which has nothing to do with whether I agree or not — and I realised that it's a fundamental part of what contributes to my positive response to the harsh critiques and the continuous improvement of the product.
Random commenter online: "StoryGraph recommendations are utter <insert rude word>!!".
The dialogue in my head upon reading this:
"Oh, that's interesting. I wonder what made them say that..."
"What would make someone think we've given them <repeat rude word from earlier> recommendations?"
"What information do we need from the user to ensure that they get excellent recommendations?"
"Is that clear to the user? How easy is it for them to provide this information?"
"Ahhhh...."
In fact, it was hearing repeated feedback from users about how our recommendations were rubbish, and interacting with several of them beyond that, that made us realise that we needed to revamp the reading preferences survey process, especially reducing the reliance on the user having filled out a free text box listing the themes and tropes they're interested in.
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Even outside of my product work, this is an approach I try to take. When I hear feedback or an opinion that I disagree with, instead of saying "that's wrong" and moving on (sometimes that is what you've got to do though), I think "what made them say that?" and go from there.
It's lead to more productive conversations all around! 🙌🏾
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