#132 - Five Stars in the App Stores

Sometimes it takes having your own app in the App Store and Play Store to get why so many apps out there have some form of "If you enjoy using this app, please leave us a five-star review..." messaging somewhere.

Often the people who are happily using the app with zero issues don't remember or think to do so. It's not a natural part of their workflow.

Whereas, for those that have some issues, however small, or harsh...
 

...a natural outlet for the complaint is an app review.

We often get reviews that should have been support tickets instead:
 

Based on some of the reviews, we reckon that a bunch of people think that if they email us we won't respond, as that's what they're used to from other companies, and so a low star review will surely get our attention! 😩

Last week, it got to the point where I decided it was time StoryGraph had its own similar messaging, and so I posted a video of myself on our Instagram stories!
 

It worked well and led to a bunch of new, glowing appraisals in the app stores. 🤩

Eventually we'll have this messaging built into the app, but in the meantime, I'll be sure to remind people periodically on our social media channels.

So, if you love using the iOS or Android app, please consider leaving us a five-star review to let others know. It's really helpful! Thank you! 🙏🏾
 

We then use this information to improve your recommendations and show a handy warning icon around the app if a book you’re looking at likely features any of your flagged content types!

You can read more about the update on our roadmap.

I've also had five usability interviews so far and the proposed redesign is being received very well on the whole!
 

I'm looking forward to getting stuck into the planned stats updates and performing some software upgrades in advance of any redesign work starting in earnest! 
 

I'm making solid progress with my two chunky reads! Should be done with both before my next issue. 🤞🏾

Have a great week,

Nadia

P.S. Know somebody who's an avid reader or would enjoy following along with this journey? Please do forward this email to them! Thank you. :-)
 

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