#106 - Where's your FAQ?

#106

        November 8, 2021

#106 - Where's your FAQ?
Why we don't have an FAQ, a snazzy new landing page, what we're working on next week, and a call for more volunteers!

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#106 | 8 November 2021

Where's your FAQ?

Now and again we'll receive a question from a customer prefaced with: "I tried to find an FAQ or Help section before asking, but I couldn't find one. Don't you have one?"

We don't have one! And we have no intention of having one for a while.

Why is that?

Sometimes we're asked how to set the date you finished reading a book. We want to make it so that nobody has to ask that question.

As a new company, it's vital that our product is incredibly intuitive. There should be minimal cases of people struggling to find or do something.

When there's a problem, we need to hear about it and fix it. The more we hear about a particular pain point, the higher up the priority list it goes.

Given the product is constantly changing, time is better spent chipping away at the repeated problems than keeping a Help section up to date.

This isn't to say that we won't eventually have a handful of fun, onboarding tooltips around the app, but any more documentation than that and the product just isn't good enough in my book!

Since last time...

This time last week, if you visited thestorygraph.com you'd have been greeted with a page that looked like this:

Now you'll see something that looks like this:

We've also got a snazzy new team page! 😍

On the Community side of things, we've added in something to make the app-wide News Feed more valuable:

Filter down to similar users only to increase the chances you discover new books you'll love from the StoryGraph community!

Next two weeks

Okay, now the focus is Friends! Wish us luck! 🤞🏾

We're also on the lookout for more volunteers to help improve the book data in the app. We'd love to get to 1000 by the end of year and currently only have 470...  👀

If you'd like to find out more, drop us a message at support@thestorygraph.com. 🙏🏾

(We're not accepting reapplications yet!)

What I'm reading right now

I'm racing through the remaining #TwentyIn2020 Jacaranda books for my reading challenge with Abbie. Abidemi Sanusi's Looking for Bono is really fun so far!

Have a great week,

Nadia

P.S. Know somebody who's an avid reader or would enjoy following along with this journey? Please do forward this email to them! Thank you. :-)

Haven't tried The StoryGraph yet? Check it out today!

Love the app? Consider upgrading to our Plus plan!

Want to volunteer? Apply to be a Librarian!

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