Okay, but sometimes, don't be Mr. Rogers

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A month ago, I wrote about channeling your inner Mr. Rogers. I stand by that advice — treating people well, offering patience and thoughtfulness — is the right approach. Almost always.

I stressed in that piece that being Mr. Rogers-esque doesn’t mean being a pushover. But sometimes, toughness is required. To be clear, being tough isn’t the same as being a jerk; it’s being firm.