More Personalized Email Replies from Jelly
Happy New Year, and happy first Jelly newsletter!
Hello, Jelly folks! The holidays are over, it just started snowing here in New York, and we wanted to ring in the new year with a quick update on an exciting new option in Jelly.
While communicating with a shared email through a shared inbox has a lot of amazing benefits for a team (like knowing who-has-what, having private internal discussions, making sure everyone can follow along, all the things Jelly is great at), for some teams a shared inbox can run the risk of their email communication coming across too impersonal. Rather than your client or customer having a 1-on-1 conversation with a real person, they are talking to Team Name <hello@teamname.com>.
Well, now in Jelly you can use a shared inbox and send personalized email replies!
Your replies from Jelly will still come from a shared team address, but you can choose to have the From name sent with all your messages to be personalized with the team member’s name that did the replying, or keep it generic — your choice! Simply head to your team Settings, and you’ll see a new From name option:
Combine this with our recent email signature feature, and emailing from Jelly is now a lot more personal.
Note: All existing accounts (that means yours) have been set to “Address Name” so that there’s no change in your experience unless you want it. Update to one of the “Person Name” options if you prefer personalized email replies in Jelly!
What else is new?
Jelly’s first integration was with Slack (because that’s what our team uses), allowing a channel in your workspace to notify your team of every new message your shared inbox received. We now have a beta integration with Discord that does the same thing for a channel in your server, if that’s more your cup of tea. We also have a beta version of a generic webhook, if you’d like to build your own similar notification bot for another app. You can find all these under a new Integrations page in Jelly.
Jelly will also now automatically delete messages in your Spam and Trash mailboxes, after they’ve been in there for 60 days. And we’re currently working on a way to block individual contacts.
The best way to catch when that lands and stay up-to-date with all our new features is to follow along with The Jelly Changelog. There’s a link to it in the “?” question mark help menu in the bottom right corner of your Jelly account (it’s still on our list to do a better job highlighting when there’s something new there you haven’t seen yet).
Fin
2025 is off to a great start over here, and we hope it has been for your team too! We have a lot in store for you this year that we’re pretty excited about, and we’re excited to welcome more teams into the Jelly fold. Stay tuned, and happy new year!
– The Jelly Team