Repeat Repeat Repeat
One kick 10,000 times > 10,000 kicks — Bruce Lee
Repetition is a wonderful tool for aligning people to systems. The key is to do it as it happens.
Someone forgot a step from the SOPs? Then & there explain why it's there in the first place. It takes only a few times for them to suffer the mistake and see why that step was already there as a solution.
Repetition is also a quick way to reach mastery. This means, you can design your workflows keeping this in mind:
What do you want your people to get really good at?
Adding such tasks to your workflow ensures expertise.
Expertise means it gets done better and faster.
What are the top 3 things you want to generate expertise for?
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