April 26, 2025

Read between the excuses

Excuses are indicators

Just like you need to read between the lines, usually, people will have excuses for not using systems.

Simply read between them to figure out what’s stopping them. A few examples are:

• The system is too complicated = simplify the UI/UX

• I updated my entry, but it’s not showing = check accuracy and share confirmation emails or notifications

• I was not told about the new data = notify & highlight via other channels

• It increases work = show how it reduces work in the long term, or how it gives them a lot of value

Similarly, excuse by excuse, you can tighten up your systems easily. Each one of them is an indicator of exactly what to fix.

Happy excuse busting!