Here is today's selection of cs.CL papers exploring advancements in dialogue systems and language agent design. The papers highlight benchmarks and frameworks for improving multi-turn conversation models, alignment auditing for hidden behaviors, and innovative approaches to industrial applications like advertising QA and document intelligence.

MTRAG-UN: A Benchmark for Open Challenges in Multi-Turn RAG Conversations

We present MTRAG-UN, a benchmark for exploring open challenges in multi-turn retrieval augmented generation, a popular use of large language models. We release a benchmark of 666 tasks containing over 2,800 conversation turns across 6 domains with accompanying corpora. Our experiments show that retrieval and generation models continue to struggle on conversations with UNanswerable, UNderspecified, and NONstandalone questions and UNclear responses. Our benchmark is available at https://github.com/IBM/mt-rag-benchmark

AuditBench: Evaluating Alignment Auditing Techniques on Models with Hidden Behaviors

We introduce AuditBench, an alignment auditing benchmark. AuditBench consists of 56 language models with implanted hidden behaviors. Each model has one of 14 concerning behaviors--such as sycophantic deference, opposition to AI regulation, or secret geopolitical loyalties--which it does not confess to when directly asked. AuditBench models are highly diverse--some are subtle, while others are overt, and we use varying training techniques both for implanting behaviors and training models not to confess. To demonstrate AuditBench's utility, we develop an investigator agent that autonomously employs a configurable set of auditing tools. By measuring investigator agent success using different tools, we can evaluate their efficacy. Notably, we observe a tool-to-agent gap, where tools that perform well in standalone non-agentic evaluations fail to translate into improved performance when used with our investigator agent. We find that our most effective tools involve scaffolded calls to auxiliary models that generate diverse prompts for the target. White-box interpretability tools can be helpful, but the agent performs best with black-box tools. We also find that audit success varies greatly across training techniques: models trained on synthetic documents are easier to audit than models trained on demonstrations, with better adversarial training further increasing auditing difficulty. We release our models, agent, and evaluation framework to support future quantitative, iterative science on alignment auditing.

Towards Faithful Industrial RAG: A Reinforced Co-adaptation Framework for Advertising QA

Industrial advertising question answering (QA) is a high-stakes task in which hallucinated content, particularly fabricated URLs, can lead to financial loss, compliance violations, and legal risk. Although Retrieval-Augmented Generation (RAG) is widely adopted, deploying it in production remains challenging because industrial knowledge is inherently relational, frequently updated, and insufficiently aligned with generation objectives. We propose a reinforced co-adaptation framework that jointly optimizes retrieval and generation through two components: (1) Graph-aware Retrieval (GraphRAG), which models entity-relation structure over a high-citation knowledge subgraph for multi-hop, domain-specific evidence selection; and (2) evidence-constrained reinforcement learning via Group Relative Policy Optimization (GRPO) with multi-dimensional rewards covering faithfulness, style compliance, safety, and URL validity. Experiments on an internal advertising QA dataset show consistent gains across expert-judged dimensions including accuracy, completeness, and safety, while reducing the hallucination rate by 72\%. A two-week online A/B test demonstrates a 28.6\% increase in like rate, a 46.2\% decrease in dislike rate, and a 92.7\% reduction in URL hallucination. The system has been running in production for over half a year and has served millions of QA interactions.

Cognitive Models and AI Algorithms Provide Templates for Designing Language Agents

While contemporary large language models (LLMs) are increasingly capable in isolation, there are still many difficult problems that lie beyond the abilities of a single LLM. For such tasks, there is still uncertainty about how best to take many LLMs as parts and combine them into a greater whole. This position paper argues that potential blueprints for designing such modular language agents can be found in the existing literature on cognitive models and artificial intelligence (AI) algorithms. To make this point clear, we formalize the idea of an agent template that specifies roles for individual LLMs and how their functionalities should be composed. We then survey a variety of existing language agents in the literature and highlight their underlying templates derived directly from cognitive models or AI algorithms. By highlighting these designs, we aim to call attention to agent templates inspired by cognitive science and AI as a powerful tool for developing effective, interpretable language agents.

IDP Accelerator: Agentic Document Intelligence from Extraction to Compliance Validation

Understanding and extracting structured insights from unstructured documents remains a foundational challenge in industrial NLP. While Large Language Models (LLMs) enable zero-shot extraction, traditional pipelines often fail to handle multi-document packets, complex reasoning, and strict compliance requirements. We present IDP (Intelligent Document Processing) Accelerator, a framework enabling agentic AI for end-to-end document intelligence with four key components: (1) DocSplit, a novel benchmark dataset and multimodal classifier using BIO tagging to segment complex document packets; (2) configurable Extraction Module leveraging multimodal LLMs to transform unstructured content into structured data; (3) Agentic Analytics Module, compliant with the Model Context Protocol (MCP) providing data access through secure, sandboxed code execution; and (4) Rule Validation Module replacing deterministic engines with LLM-driven logic for complex compliance checks. The interactive demonstration enables users to upload document packets, visualize classification results, and explore extracted data through an intuitive web interface. We demonstrate effectiveness across industries, highlighting a production deployment at a leading healthcare provider achieving 98% classification accuracy, 80% reduced processing latency, and 77% lower operational costs over legacy baselines. IDP Accelerator is open-sourced with a live demonstration available to the community.