Four new consumer AI agents hit the record today — a used-car marketplace and a furniture giant in India both moved their whole shopping experience into WhatsApp, and a health startup's AI coach shows up in patient-outcome data. Plus: two reception updates, and the first-ever check-in on five major AI platforms, where the gap between the growth numbers and the on-the-ground reviews is bigger than usual.

India's top used-car marketplace moves car-buying entirely into WhatsApp chat

Leading Indian used-car marketplace/unicorn.

Cars24 built a Gen AI-powered commerce chatbot on Gupshup's ACE platform, shifting the full car-buying journey — discovery, test drives, and purchase support — into a single WhatsApp conversation. Gupshup reports an 8% conversion rate, 60% lower agent effort, and 80% of inquiries resolved without a human, a marked improvement over Cars24's prior, non-generative vendor.

Sources: gupshup.ai, tipranks.com

India's largest molded-furniture maker adds a Gen AI sales assistant on WhatsApp

World's largest molded-furniture manufacturer, major Indian home/furniture retail brand.

Nilkamal partnered with Jio Haptik to build a Gen AI Sales Assistant on WhatsApp that gives shoppers conversational buying guidance on product utility, color, and pricing questions, plus order-status and refund tracking — not just FAQ lookup.

Sources: rprealtyplus.com, eletimes.ai, haptik.ai

Precina Health's AI coach checks in on diabetes patients daily — and the outcomes are showing up

Virtual diabetes-care provider delivering remote, continuous diabetes management.

Precina uses Salesforce Agentforce to give diabetes patients daily conversational check-ins in place of infrequent endocrinology visits, with the AI providing personalized 24/7 answers to routine questions and handling appointment scheduling on its own. A pilot in rural Louisiana reported patients' A1C dropping from 9.6% to 6.4% in 12 weeks — company-reported, not independently verified, but a concrete clinical claim rather than just a usage stat.

Sources: salesforce.com, salesforce.com, techtarget.com

College Possible's "Coach Possible" AI lets students ask about deadlines and financial aid 24/7

US nonprofit providing near-peer coaching to help underserved students get into and graduate from college.

College Possible deployed Agentforce to scale from roughly 12,000 to 25,000 students per year with the same coaching staff — a 4x capacity increase. Beyond coach-facing tools, a student-facing agent answers open-ended questions about coaching, resources, deadlines, and financial aid, and keeps the conversation going until the student feels fully supported.

Sources: salesforce.com, collegepossible.org, welcome.ai

What reviewers are finding

Michaels' "Ask Mike": Launched 1 day ago in the tracker (the assistant itself soft-launched in May 2026): follow-up trade coverage reports Ask Mike has driven roughly 75,000 conversations since launch, with 60%+ centered on product discovery, 27% resulting in a click or cart-add, and conversion rates more than double standard site search. All figures are company-reported via Michaels/Google Cloud and repeated across outlets rather than independently verified.

Sources: digitalcommerce360.com, retailcustomerexperience.com, massmarketretailers.com, marketingtechnews.net

Questrade's Claude/MCP brokerage connection: Launched 1 day ago in the tracker (MCP beta docs published July 23, 2026): an independent hands-on review by a Canadian personal-finance blog connected Claude Desktop to a live Questrade account in about 60 seconds and confirmed Claude could read real account/balance data. The reviewer specifically validated the safety model — trading permission is a separate toggle, Claude can only draft an order preview (not place trades unilaterally), Claude never sees the account password, and any real trade instruction still requires manual approval in the Questrade app. Verdict: reassured on both functionality and the human-in-the-loop safeguard.

Sources: moneyengineer.ca

Platform Watch

• Perplexity: passed 100M monthly users and a $750M annualized revenue run-rate (up from ~$100M ARR in early 2025) after a ~$23B valuation round in January, and its free Comet browser has grown 7.5x year-over-year — but it's now fighting 9 active copyright/trademark lawsuits from major publishers, lost then won on appeal an Amazon suit over its Comet shopping agent, and independent reviews still flag persistent hallucinations and weak citation accuracy. (demandsage.com, techtimes.com, engadget.com)
• Salesforce Agentforce: Salesforce says it has 18,500 customers and ~$800M in ARR (+169% YoY), but an Aug 21 report found partners aren't seeing meaningful Agentforce-driven revenue two years in, Salesforce stock has been the Dow's worst 2026 performer, and reviewers consistently cite implementation complexity and ecosystem lock-in — pricing has churned through three different models in the past year, most recently landing on pay-per-resolution in July. (theregister.com, salesforceben.com, oliv.ai)
• Shopify: Sidekick admin-AI usage is up 4x year-over-year and AI-attributed orders through its ChatGPT storefront integration are up 11x, but a May shareholder fight over a proposed responsible-AI governance policy coincided with shares falling roughly 20%, and reviewers report AI-chatbot loops blocking human escalation (G2 4.4/5 vs. Trustpilot 1.3/5). (fudge.ai, simplywall.st, ringly.io)
• Sprinklr: GenAI-native service revenue grew 50% year-over-year and it counts 59% of the Fortune 100 as customers, but the company is calling this a "transition year" after cutting roughly 15% of staff, discontinuing its self-serve pricing tier entirely, and the CEO acknowledging churn "higher than we would have preferred." (cxtoday.com, builtin.com, eesel.ai)
• Square: rolled out ChatGPT/Claude ordering for food-and-beverage sellers and a Google "Ask Maps" conversational-ordering integration this summer, plus a proactive merchant-side agent called Managerbot — though CEO Jack Dorsey says Block is still "experimenting" rather than settling on an AI pricing model. (digitalcommerce360.com, pymnts.com, paymentsdive.com)

Browse the full record of every deployment tracked so far.

Consumer AI Agent Tracker tracks how real businesses are putting AI chat/agents in front of customers. New here? Read the About page — or browse the full record.