No Such Journey
Self-help and consumption communities sell us journeys to become something we aren't. This isn't the way. There are some cleaner ways to realize ambitions, starting with discarding the narrative side of the whole thing.
No Such Journey | andrewlb.com blog
Interaction Design and writing
Meta
Do you know anyone with the title "customer experience manager" or a customer-facing "operations manager"? Please respond to this email! I'm doing some research with those folk, and would appreciate the intro.
Some Links
A friend referenced this article on Copenhagen's regenerative urbanism model when discussing some work his team was doing in Copenhagen. The broader case study is here. Super interesting approach, and maybe a model that could be mimicced elsewhere?
A client project prompted me to dust off some of my public sector communication toolkit, including the venerable (and very flawed) Quad Charts that are ubiquitous in public-private partnership discussions. Naturally, my next stop was Defense Charts.