Attendance

• In Attendance: Shantae, Tom, Sara, Dale, Rich, Paul, Lou, Kevin, Robert, Rick, Hugh, Regina, Kurt, Darryl, Chris

• Absent: Lisa

• Subs: None

• Guests: None

Marketing Minute: Lou Sabo

Today Lou talked about the importance of follow-up calls:

• Schedule your calls

• Be prepared, know what you’re going to talk about, anticipate what their needs may be based on previous service(s) rendered, etc.

• Ask questions that get answers as well as avoiding yes/no questions. Ask questions that will prompt/guide them to say where they need help.

• How soon would you need this issue solved?

• When did you become aware of this issue?

• Keep the conversation balanced and don’t get too much into jargon or technical terms/phrases.

• Clarifying their answers lets you repeat how you can solve their problem, helps them understand and may solidify moving forward.

• Set up a follow up appointment, email summary, etc.

Presenter: Dale Sparks

Dale shared family pictures of his daughter, Emily, and his wife, Sara. He showed images of the various issues he’s encountered, some before and after he’s fixed a client’s problem. Many show corrosion, neglect, rust, build-up and miscellaneous issues he’s encountered. In the end, he simply tries to identify the problem and, when able, provide clients with their options to let them choose how they want to proceed.

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NRG NEWS / GENERAL INFO

Social Event This Thursday!
Join Dale for free Trivia Night at Good Smoke BBQ
Thursday, September 18 from 6-8
135 W Commercial St, East Rochester, 14445

» Visitors Day is October 7 «
Now’s not only the time to start thinking about who to invite but to also go ahead and extend the invitation - there’s a better chance their schedule will be free! 🤝

Available Online:

View our shared online spreadsheet that lists

• Member information

• Subs and their contact details

• Visitors, their contact details and who invited them

• Web leads lists people who’ve reached out via our web Contact Us form

• Officers and Committees

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UPCOMING MEETING SCHEDULE / ONLINE CALENDAR

September 23
Marketing Minute: Dale Sparks
Presenter: Sara Cousins

September 30
Marketing Minute: Sara Cousins
Presenter: Regina Howland

October 7 - Visitors Day!
Marketing Minute: Regina Howland
Presenter: Various Members

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WE'RE SOCIAL!

Follow and engage with us; like, comment and share our posts to generate more visibility to our group:
LinkedIn / Facebook

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Hey, wow, did you read all the way to the end? That’s awesome! And you never know what you might find down here, so keep checking back:

Any NFL fans out there? On this day in 1920, the National Football League is born in Canton, Ohio; 12 teams pay $100 each to join American Professional Football Association (renamed the NFL in 1922). GO BILLS! (Or Dolphins (Shantae), or whoever you root for!) 🏈 🙌 📣