Attendance

• In Attendance: Regina, Dale, Shantae, Tom, Sara, Kurt, Kevin, Rick, Robert, Lisa, Chris, Lou, Rich, Hugh, Darryl

• Absent: None!

• Subs: Jen Schwytzer - Licensed Clinical Social Worker, jennifer@jenschwytzer.com (Paul)

• Guests: Doug Nagel - Blue Mind AI, doug@bluemindai.com

Marketing Minute: Darryl Powell

Darryl told us “The Tale of Two Business Owners”:

He’d needed battery for watch, so he went to a shop but got there early. He saw the woman open the store a little early so he went in, but she shouted, “we’re not open yet, come back in a few minutes!” Darryl decided to just go down the street and purchase his battery from another store.

Separately, shop owner Ben Johnson had a habit: when he closed up for the day, he’d go out the entrance and check up and down street to see if anyone looked like they might be in a rush, possibly to get to his store in time before Ben closed. Sometimes there’d be someone that he could help, sometimes not. But what it meant for him was: of course, one more sale but, most importantly, one more happy customer and continuing great customer service.

Darryl gave us two extremes of customer service: go away, we don’t want your business; and, just take a little extra step to help your customers. How do we want to be treated as customers? As well as, how do we want to treat our own customers?

Presenter: Tom Breslawski

Tom walked through various features of the reports he provides, from photos to video to diagrams and requirement images to easily illustrate whatever issue(s) he comes across.

He also showed a Request List in the event of a negotiation. This section has all of the categories from the report with each listing out the issues. The buyer can select the items they want to address during the negotiation process as well as comments to provide more detail. Saves as PDF to send to other agent, is available for all time.

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NRG NEWS / GENERAL INFO

Available Online:

View our shared online spreadsheet that lists

• Member information

• Subs and their contact details

• Visitors, their contact details and who invited them

• Web leads lists people who’ve reached out via our web Contact Us form

• Officers and Committees

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UPCOMING MEETING SCHEDULE / ONLINE CALENDAR

October 28
Marketing Minute: Tom Breslawski
Presenter: Paul Tracy

November 4
Marketing Minute: Paul Tracy
Presenter: Kurt Engebrecht

November 11
Marketing Minute: Kurt Engebrecht
Presenter: Robert Fujimura

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Hey, wow, did you read all the way to the end? That’s awesome! And you never know what you might find down here, so keep checking back:

While only in its infancy (started in 2023), today is Leave a Review Day! As business professionals, we know the importance of reviews (and yes, both the good and bad). Do you base purchasing or supporting a business based on reviews? Do you post reviews for companies and/or products you’ve patronized and/or purchased? How about asking your own customers to leave a review? 🧑‍💻📝⭐️