magpie 51 / generative adversarial customer service
As always, thanks for reading.
Air Canada ordered to honor a refund policy hallucinated by its chatbot.
Social engineering attacks on automated customer service channels wasn't something I was yet losing sleep about, thanks internet. Generative adversarial customer service is the dystopian tomorrow I'll have to deal with at my day job. This case wasn't social engineering, but the next will be.
Hindenburg, a short seller that rarely misses, has come for Temenos, a company no one outside of fintech every needed to know about. For nerds like me, interesting, and another setback for shit Fintech media companies, who seemed to get all their advertising support from Temenos.
Welcome back Sinica! Kaiser's podcast + Substack OOG Niubi have been crucial to my understanding the country and culture that is reshaping the world (as Kaiser's tagline used to say) for over a decade now. Both were crucial when I lived there and now completely indespensible as i try to keep up from Singapore. Kaiser's podcast is a must listen and I'm so happy to have it back after the untimely demise of The China Project.
America is paper, one retiree told me; China is blood.
Who gets to be chinese? An interesting essay diving into the multi-faceted and loaded topic of ethnicity, culture, history and politics.
